Home Networking And IT Information And Discussion

Articles about home, SOHO and small-business IT and networking issues

Increase in poor service quality with Web-based e-mail services

 

LiveSide article about Hotmail service outage (March 12, 2009)

BBC Technology article about recent GMail blackout (February 24, 2009)

An increasing number of people are using free Web-based e-mail services like Windows Live Hotmail, Google GMail and Yahoo Mail because of their free, anywhere access model. What is happening now is that these popular services are groaning under the weight of their huge userbase and traffic demands.

This is manifested through slow response time during sessions and, lately, the services enduring significant amounts of downtime. I have even observed this with a friend’s GMail service which was off-air for a significant amount of time and this friend worrying about e-mail they or their correspondents were meant to receive. The situation ends up with users losing faith in the services or wondering what is happening with their incoming and outgoing e-mail, especially if the service is their primary e-mail address.

Most of these services typically run huge server farms on a high-availability arrangement, but they may need to identify ways of identifying potential bottlenecks and spreading the load. This could involve localisation of the user experience or simply extra machines or server farms providing a failover role.

Some of the recent Web-mail failures have been targeted not at the e-mail storage or handling but at the user-experience servers. A few people in the IT industry reckon that some of these servers are being subjected to DDoS (distributed denial-of-service) attacks by computer hackers.

The situation that is happening with GMail and Hotmail needs to be observed by Web-based Internet services like the Bebo, Facebook and MySpace social networks; and the photo-sharing and video networks like Picasa and YouTube. This is in order to keep the Web 2.0 services alive and resilient.

Advertisements

19 March 2009 - Posted by | Internet Access And Service |

2 Comments »

  1. […] Increase in slummy service quality with Web-based e-mail services … […]

    Pingback by Leverage the Benefits of Integrated Social Networking With Steven R. Jolly! « Online Document Store | 20 March 2009 | Reply

  2. Hi, interesting post. I have been thinking about this topic,so thanks for posting. I’ll definitely be subscribing to your posts. Keep up the good posts

    Comment by I Shed Thirty Póunds in Only a Month | 6 May 2009 | Reply


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: